Customer Support Executive | International Voice Process
Job Description
Job Title: Customer Support Representative | BPO Location: Noida- Sector 135 Salary: 17K-25K per month Perks: Cab Facility (both ways) + Night Allowances and Variables Roles and Responsibilities: Customer Support: Provide prompt and professional assistance to customers via phone, email, or chat. Inquiry Resolution: Address customer queries, concerns, and issues effectively, striving for first-call resolution. Product Knowledge: Acquire and maintain a thorough understanding of the products or services offered by the company. Communication: Communicate clearly and professionally, adapting your communication style to meet the needs of customers from different cultures and regions. Problem-Solving: Analyze customer problems and provide creative solutions while adhering to company policies and procedures. Quality Assurance: Meet or exceed performance and quality metrics, such as call quality, response times, and customer satisfaction ratings. Team Collaboration: Collaborate with colleagues and team members to share knowledge and best practices. Adherence to Policies: Follow company guidelines, compliance regulations, and data security protocols. Contact Details: [HIDDEN TEXT]
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Job Detail
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Job IdJD3161543
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDelhi - Noida, Uttar Pradesh, India
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EducationNot mentioned
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ExperienceYear