Job Description

Job Summary
We are seeking an enthusiastic and customer-focused candidates for our International Voice Process. The ideal candidate will handle outbound/inbound calls, communicate effectively with overseas customers, provide product/service information, resolve queries, and ensure a high level of customer satisfaction.
Key Responsibilities

• Make outbound calls to international customers to promote products/services or gather information as required.
• Handle inbound queries from overseas clients with professionalism and accuracy.
• Maintain strong product/service knowledge to provide correct information.
• Understand customer needs and offer appropriate solutions.
• Document customer interactions and update CRM systems consistently.
• Follow communication scripts and adhere to process requirements.
• Achieve daily/weekly/monthly targets for calls, conversions, or sales.
• Escalate complex issues to supervisors when required.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Ensure compliance with company policies, quality standards, and data security norms.

Required Skills & Qualifications

• Excellent verbal communication skills in English (neutral or international accent preferred).
• Prior experience in International BPO/Call Center is an advantage.
• Strong listening, negotiation, and problem-solving skills.
• Ability to work in early morning shifts.7AM to 4 PM
• Basic computer proficiency (MS Office, CRM tools).
• Ability to multitask, manage time, and meet performance targets.
• High level of patience, professionalism, and customer orientation.

Education

• Minimum: 12th Pass / Graduate (any stream).
• Additional certifications in communication or customer service are a plus.

What We Offer

• Attractive salary + performance incentives.
• Professional training and career growth opportunities.
• Supportive and dynamic work environment.
• Health benefits

Skills Required