Job Description

This is Not a Technical JOB !! BE ,BTECH, BCA , please do not Apply.

Job Title: Customer Support Executive - International Inbound Process

Location: kolkata

Job Type: Full-Time

Shift: Rotational / Night Shift (depending on region)

Experience: 0- 6 months

Industry: BPO / KPO / Customer Service

Job Summary:

We are looking for enthusiastic and customer-oriented individuals to join our International Inbound Process team. The ideal candidate will be responsible for handling inbound calls from international customers, resolving queries, providing product/service information, and ensuring a high level of customer satisfaction.

Key Responsibilities:

Handle inbound customer calls professionally and efficiently.

Resolve customer issues, complaints, or queries related to products/services.

Provide accurate, valid, and complete information using the right tools and methods.

Follow communication procedures, guidelines, and policies.

Escalate unresolved issues to the appropriate internal teams.

Maintain a positive, empathetic, and professional attitude toward customers.

Meet or exceed individual and team performance targets (AHT, CSAT, FCR, etc.).

Keep records of customer interactions, process customer accounts, and file documents.

Required Skills:

Excellent verbal and written communication skills in English.

Strong listening and problem-solving skills.

Ability to handle pressure and meet deadlines in a fast-paced environment.

Basic computer knowledge and typing skills.

Flexibility to work in night shifts and rotational weekly offs.

Willingness to learn and adapt to new processes and systems.

Eligibility Criteria:

Minimum Qualification: High School (12th Pass) or Graduation.

Freshers and experienced candidates are welcome.

Prior experience in an international BPO/Call Center will be an added advantage.

What We Offer:

Competitive salary and performance-based incentives.

Transport facilities (as per company policy).

On-the-job training and career development opportunities.

Supportive work environment with global exposure.

Job Types: Full-time, Permanent, Fresher

Benefits:

Health insurance

Leave encashment

Provident Fund

Work Location: In person

74394 63488 HR Dept.

Job Types: Full-time, Permanent, Fresher

Pay: ?18,000.00 per month

Benefits:

Commuter assistance Flexible schedule Food provided Health insurance Leave encashment * Provident Fund