Job Description

Job Title:

Customer Support Executive - International BPO/KPO (Ahmedabad)

Location:

Ahmedabad, Gujarat

Job Type:

Full-Time | Night Shift / Rotational Shift

Industry:

BPO / KPO / ITES

Experience Level:

0-3 Years

Work Mode:

On-Site / Hybrid (Based on employer policy)

Job Summary:

We are hiring

Customer Support Executives

to handle voice/email/chat-based support for international clients. Ideal candidates will have strong communication skills, a customer-first attitude, and the ability to handle queries efficiently in a fast-paced environment. Freshers with excellent English communication are encouraged to apply.

Key Responsibilities:

Handle inbound/outbound calls, emails, or chats from international customers. Resolve customer queries related to products, services, billing, or technical issues. Maintain a high level of professionalism and empathy with customers. Follow standard operating procedures and quality guidelines. Document all interactions and escalate unresolved issues as needed. Meet performance metrics including response time, quality scores, and customer satisfaction.

Qualifications:

12th Pass / Any Graduate / Undergraduate Excellent

verbal and written communication skills in English

Willingness to work in night shifts and rotational shifts Basic computer skills with the ability to multitask Prior BPO/KPO experience is preferred but

not mandatory

Preferred Skills:

Fluency in English (Neutral/US Accent preferred) Active Listening & Problem-Solving Customer Handling & Objection Management CRM Tools Knowledge (e.g., Zendesk, Salesforce, Freshdesk) Email Etiquette & Chat Support Time Management Empathy & Patience Multitasking Team Collaboration Adaptability to Different Time Zones

Benefits:

Fixed salary with incentives Night shift allowances Paid training provided Growth and promotion opportunities Employee-friendly work culture
Job Types: Full-time, Permanent

Pay: ?200,000.00 - ?650,000.00 per year

Schedule:

Day shift
Application Question(s):

Are you comfortable working night shifts or rotational shifts? How many years of experience do you have in international BPO/KPO or customer support roles?
0 (Fresher)

Less than 1 year

1-2 years

More than 2 years

Rate your spoken English communication from 1 to 5 (5 being fluent). Are you based in or willing to relocate to Ahmedabad? Do you have experience using CRM tools (like Zendesk, Salesforce, etc.)? What is your expected monthly salary (INR)? What is your notice period or earliest joining availability?
Work Location: In person