Customer Support Executive - International BPO/KPO (Ahmedabad)
Location:
Ahmedabad, Gujarat
Job Type:
Full-Time | Night Shift / Rotational Shift
Industry:
BPO / KPO / ITES
Experience Level:
0-3 Years
Work Mode:
On-Site / Hybrid (Based on employer policy)
Job Summary:
We are hiring
Customer Support Executives
to handle voice/email/chat-based support for international clients. Ideal candidates will have strong communication skills, a customer-first attitude, and the ability to handle queries efficiently in a fast-paced environment. Freshers with excellent English communication are encouraged to apply.
Key Responsibilities:
Handle inbound/outbound calls, emails, or chats from international customers.
Resolve customer queries related to products, services, billing, or technical issues.
Maintain a high level of professionalism and empathy with customers.
Follow standard operating procedures and quality guidelines.
Document all interactions and escalate unresolved issues as needed.
Meet performance metrics including response time, quality scores, and customer satisfaction.
Qualifications:
12th Pass / Any Graduate / Undergraduate
Excellent
verbal and written communication skills in English
Willingness to work in night shifts and rotational shifts
Basic computer skills with the ability to multitask
Prior BPO/KPO experience is preferred but
not mandatory
Preferred Skills:
Fluency in English (Neutral/US Accent preferred)
Active Listening & Problem-Solving
Customer Handling & Objection Management
CRM Tools Knowledge (e.g., Zendesk, Salesforce, Freshdesk)
Email Etiquette & Chat Support
Time Management
Empathy & Patience
Multitasking
Team Collaboration
Adaptability to Different Time Zones
Benefits:
Fixed salary with incentives
Night shift allowances
Paid training provided
Growth and promotion opportunities
Employee-friendly work culture
Job Types: Full-time, Permanent
Pay: ?200,000.00 - ?650,000.00 per year
Schedule:
Day shift
Application Question(s):
Are you comfortable working night shifts or rotational shifts?
How many years of experience do you have in international BPO/KPO or customer support roles?
0 (Fresher)
Less than 1 year
1-2 years
More than 2 years
Rate your spoken English communication from 1 to 5 (5 being fluent).
Are you based in or willing to relocate to Ahmedabad?
Do you have experience using CRM tools (like Zendesk, Salesforce, etc.)?
What is your expected monthly salary (INR)?
What is your notice period or earliest joining availability?
Work Location: In person
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