0 to 1 yr - Freshers (Contractual Role - 3 to 4 months)
Languages:
Fluent in English & Tamil (Hindi is a plus)
Key Responsibilities
Call and follow up with customers who abandoned their carts
Understand customer concerns and help them complete their purchase
Share product details, offers, and support options.
Update CRM records and coordinate with support/marketing teams
Provide valuable feedback to improve the customer journey.
Maintain a polite, professional, and positive attitude during all interactions
Learn and understand the products to answer basic customer queries
Record customer interactions and details in the system accurately
Coordinate with internal teams to ensure timely resolution of customer issues
Should have
Excellent communication skills (English + local language)
Basic computer knowledge (Email, Excel, Chat tools)
Willingness to learn and adapt
Customer-focused attitude
* Patience and active listening
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