Job Description

Job Overview:

We are looking for a dynamic and resourceful

Customer Support Executive & Integration Specialist

with exceptional communication skills and hands-on experience in e-commerce platforms such as

Shopify, TikTok Shop, WooCommerce

, and various online marketplaces. The ideal candidate will be a proactive problem-solver with a passion for customer satisfaction, particularly with

US and Canadian clients

, and the ability to work in fast-paced, high-pressure environments.

Key Responsibilities:

Provide top-notch customer support through email, live chat, and scheduled video/phone calls. Assist customers with onboarding, troubleshooting, and integrating their stores with platforms like

Shopify, WooCommerce, TikTok Shop

, and others. Guide merchants through API and plugin-based integrations and resolve technical issues efficiently. Schedule and conduct product walkthroughs and integration meetings based on customer availability across time zones. Handle queries from US and Canadian clients with professionalism and a customer-first attitude. Collaborate with internal teams (engineering, product, sales) to resolve escalated technical or operational issues. Document and update support interactions, FAQs, and technical articles for self-service portals. Maintain high levels of customer satisfaction and contribute to continuous support process improvement. Thrive under pressure in peak periods and manage multiple tasks while maintaining attention to detail.

Requirements:

2+ years of experience

in a customer support or technical integration role within e-commerce or SaaS. Strong knowledge of

Shopify, WooCommerce, TikTok Shop

, and other e-commerce/marketplace platforms. Familiarity with basic API integrations, plugins, and e-commerce store operations. Proven experience handling customers from

US and Canada

, including scheduling across time zones. Outstanding written and verbal communication skills in English. Ability to remain calm and composed under pressure and during customer escalations. Tech-savvy, quick learner, and capable of independently resolving technical challenges. Willingness to work flexible hours, including evenings or weekends if needed to support client meetings.

Preferred Qualifications:

Experience with CRM and support tools such as Zendesk, Intercom, Freshdesk, or HubSpot. Knowledge of e-commerce operations, order fulfillment, and digital marketing integrations. Multilingual capability is a plus.
Job Type: Full-time

Pay: ?25,000.00 - ?35,000.00 per month

Benefits:

Health insurance Provident Fund
Schedule:

Night shift
Education:

Bachelor's (Preferred)
Experience:

Customer service: 5 years (Preferred)
Language:

English (Required)
Work Location: In person