Job Description

• Understanding the products and services provided by the company.

• Preparing company policies and procedures.

• Developing training lessons with service delivery systems.

• Managing a team of Customer Support Representatives.

• Supporting the customer through an email ticketing system and phone calls.

• Resolving customer complaints and queries.

• Providing detailed information to customers.

• Monitoring the performance of individual representatives.

• Maintaining records of each phone call for future reference.

• Assisting the HR department with hiring new employees.

• Providing the new employees with training sessions for enhancing their skills.

• Offering exceptional customer service and satisfaction.

• Following up with customers for any further information.

• Taking feedback from the customers.

• Negotiating the terms and conditions with the customer.

• Contributing the work to the company's knowledge base.

• Maintaining a healthy relationship with the clients.

• Adhering to the company's rules and regulations.

Requirements

• Bachelor's degree in Business Administration or a related field.

• 3 years of experience working as a Customer Support Executive or a similar position in the Customer Service department.

• Good knowledge of managing the performance of the team.

• Exceptional verbal and written communication skills.

• Understanding and working knowledge of Customer Relationship Management software such as Salesforce, ZOHO, etc.

• Phenomenal conflict-resolution skills.

• Good problem-solving abilities.

• A customer-oriented individual.

• Ability to meet deadlines and prioritize tasks.

• Excellent negotiation and sales skills.

• Outstanding interpersonal and organizational skills.

• Excellent phone etiquette and active listening abilities.

• A quick learner and exceptional ability to make decisions.

Job Type: Full-timeSalary: ?25,000.00 - ?35,000.80 per monthSchedule:

• Day shift