Job Description

Job Title: Customer Support Executive - Audit Coordination (Calling Process)

Location:

Gurgaon

Industry:

Accounting / Audit / Finance Support

Work Mode:

On-site

Experience:

0-3 years

Salary:

As per industry standards

Job Summary

We are looking for a proactive and confident

Customer Support Executive

to handle outbound and inbound calling, primarily coordinating with auditors and clients regarding audit requirements. The role requires excellent communication skills, follow-up ability, and basic understanding of audit/finance processes.

Key Responsibilities

Make outbound calls to auditors, clients, and internal teams to collect audit-related information. Follow up on pending audit documents, confirmations, and queries. Maintain records of communication and update trackers regularly. Handle inbound queries related to audit status or document submission. Coordinate with the audit team to ensure smooth and timely completion of assignments. Escalate unresolved issues to the senior team when necessary. Ensure clear communication, professionalism, and accuracy in information shared. Prepare daily/weekly reports on calling and follow-up activity.

Requirements

Any graduate (B.Com/BBA preferred but not mandatory). 0-3 years of experience in calling/customer support/BPO/coordination roles. Good verbal communication skills in English & Hindi. Confidence in calling and speaking with audit professionals. Basic understanding of audit/accounting will be an added advantage. Strong follow-up skills and ability to maintain trackers. Proficiency in MS Excel and email communication.

Preferred Skills

Positive attitude and strong customer handling skills. Ability to multitask and work under deadlines. Good listening and problem-solving ability.

Benefits

Attractive incentives (if applicable). Opportunity to work closely with audit teams. Stable and professional work environment.
Interested candidate can contact no-6383733264

Job Type: Full-time

Pay: ?100,000.00 - ?300,000.00 per year

Benefits:

Flexible schedule Health insurance Provident Fund
Work Location: In person