Job Description

About the Role:

We are looking for a proactive, empathetic, and detail-oriented

Customer Support Executive

to manage customer queries and complaints across social media, email, calls, and WhatsApp. The ideal candidate should have strong written and verbal communication skills with a problem-solving mindset and the ability to handle customers politely and professionally.

Key Responsibilities:

Respond to customer queries on

Instagram, Facebook, and other platforms

in a timely, brand-aligned tone. Handle

customer emails

related to order status, returns, complaints, exchanges, and general inquiries. Manage

customer support over calls and WhatsApp

, ensuring quick responses, proper call etiquette, and clear communication. Coordinate with

warehouse, logistics, and internal teams

to resolve issues and ensure complete closure of customer concerns. Maintain a

daily tracker

of complaints, resolutions, TAT, and escalations. Identify and report

recurring customer concerns

to improve overall service quality and internal processes. Ensure high customer satisfaction and maintain professionalism in every interaction.

Requirements:

Excellent

written and verbal communication

skills with strong customer empathy. Basic understanding of

e-commerce operations

(orders, returns, exchanges, delivery timelines, etc.). Prior experience in handling

social media DMs, emails, calls, or WhatsApp-based support

is a strong plus. Ability to

multitask

, stay organized, and remain calm in high-pressure or high-volume situations. Familiarity with

Gmail, Meta Business Suite, Shopify

, and basic CRM tools is preferred.
Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per month

Ability to commute/relocate:

Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (Preferred)
Education:

Higher Secondary(12th Pass) (Preferred)
Experience:

total work: 1 year (Preferred)
Language:

Hindi (Preferred) English (Required)
Work Location: In person