Job Description

Job Title:

Customer Support Executive

Location:

IGI Airport, South Delhi

Salary:

4 - 6 LPA

Experience:

1 - 5 Years

Preffered:

Male Candidates Only

Shift:

Rotational Shift

Responsibilities

1. Customer Support & Escalation Handling -

Serve as the primary contact for customer escalations received through email and IVR channels. Manage and resolve queries related to lounge access, card validation, and other service-related concerns. Handle urgent or high-impact escalations promptly, ensuring resolution within agreed SLAs and TATs.
2. Coordination & Stakeholder Communication -

Providing support on WhatsApp groups. Liaise with partner lounges, banking partners, and internal operations/product teams for issue resolution. Ensure seamless communication flow between all stakeholders and track issues end-to-end until closure. Escalate recurring or critical issues proactively to ensure timely management intervention.
3. Reporting & Documentation -

Maintain accurate and up-to-date records of all customer interactions, complaints, and resolutions using CRM tools. Prepare daily, weekly, and monthly reports on escalation trends, turnaround times, and performance metrics. Support the management team with ad-hoc reporting and service analytics.

Transportation Facilities will not be provided.

How to Apply:

Email your resume to:

sourabh.upadhyay@resourcealgorithm.com

WhatsApp your profile to:

+91 97206 19669

Job Type: Full-time

Pay: ?400,000.00 - ?600,000.00 per year

Ability to commute/relocate:

Gurugram, Haryana: Reliably commute or planning to relocate before starting work (Required)
Language:

English (Required)
Shift availability:

Night Shift (Required) Day Shift (Required) Overnight Shift (Required)
Work Location: In person