Respond to customer queries via WhatsApp, email, Instagram DMs, and website live chat.
Resolve order-related issues like tracking, returns, exchanges, and refunds.
Coordinate with internal teams for delivery and product updates.
Maintain records of customer interactions and update order sheets (Excel/Google Sheets).
Proactively follow up on abandoned carts and improve conversions.
* Provide product information and styling assistance to customers (if needed).
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