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About the Position:
Job Title : Order Confirmation Executive
Domain Expertise: Operations
Location: Splendor Spectrum One, 4th Floor, Sector 58, Gurugram, Haryana 122102
Report to :This is an individual contributor role and position will report to Operations
Head.
Working Days: 6 days (Monday- Saturday)
Job Summary:
The Order Confirmation Executive will be responsible for handling customer interactions, including order
verification, NDR follow-ups, lead-to-sale conversions, and abandoned cart recoveries. This role ensures
smooth communication between customers, partners (eCommerce store owners), and the operations
team to achieve conversion and retention targets.
Key Responsibilities:
Order Verification: Verify and confirm customer orders to ensure accuracy before processing.
Non-Delivery Report (NDR) Management: Follow up with customers and logistics teams to
resolve non-delivery issues.
Lead-to-Sale Conversion: Convert potential leads into confirmed sales by engaging with
prospective customers.
Abandoned Cart Recovery: Engage customers who have abandoned carts and recover sales
by providing product information and incentives.
Customer Experience and Satisfaction: Deliver excellent customer service by addressing
inquiries efficiently and professionally.
Requirements
Qualifications & Skills:
Education: Bachelor's degree in any field.
Experience: 3-5 years of experience in Sales or Customer Service.
Skills:
Customer service and order management
Strong communication and problem-solving skills
Sales conversion and attention to detail
Proficiency in CRM tools
* Interpersonal skills and time management
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