Job Description

Job Summary:

We are looking for enthusiastic and customer-focused individuals to join our team as

Customer Support Executives

for both Voice and Non-Voice processes. The ideal candidate will handle customer queries, resolve issues, and ensure excellent service delivery through calls, emails, and chat.

Roles & Responsibilities:

Handle inbound and outbound customer calls in a professional manner (Voice process). Respond to customer queries via email, chat, or other written communication channels (Non-Voice process). Resolve product or service-related issues efficiently and provide accurate information. Maintain customer interaction records in the system. Follow up on unresolved queries to ensure customer satisfaction. Adhere to quality and process guidelines set by the company. Coordinate with internal departments for escalations or issue resolution.

Requirements:

Education:

Minimum 12th pass / Graduate in any discipline.

Experience:

Fresher/Experienced candidates can apply (BPO/Customer Service experience preferred). Good communication skills in English and Hindi. Ability to handle customer concerns with patience and professionalism. Basic computer knowledge and typing speed. Willingness to work in rotational shifts (if required).

Benefits:

Competitive salary with incentives. Training and skill development programs. Career growth opportunities.
Job Type: Full-time

Pay: ?15,000.00 - ?40,000.00 per month

Work Location: In person

Speak with the employer

+91 9520990604