Job Description

Position:

Customer Support Executive- Female

Location

: Sector-54, Gurgaon

Experience

: 2-4 Years in Hotel, Airline, Luxury brands industry

salary

: 3-4.5 LPA

Qualification

: bachelor degree from any UGC recognized university.

3rd party payroll

5 days working: Mon to Friday

Timing: 9:30 to 6 Pm

Customer service:

Answer inbound calls received through tollfree channel and drive the call effectively and time bound manner. Email management of all the emails received in customer care email inboxes in time bound manner. Proven track record of being a tele-caller and providing exemplary customer service support through emails. Ability to switch the communication style based on social cues and conversational hints. Create and maintain status or master sheet based on the tele-calling /emails /social media queries or conversation. Branch out and allocate queries to relevant sales/ marketing team and closely follow up till closure. Executives will have to assist customers with inquiries related to a company and products and service received on tollfree or through emails. Executives will help customers with complaints and questions, give customers information about products, order statuses (including custom order) or information regarding warranty coverage on different categories. Answering queries received through social media platform or Whatsapp. Working closely on Sales return requests on SAP with internal team. Working on Warranty requests with customers and internal team. Exposure to SAP process of Retrun and warranty.

Attributes Must Have:

Strong English spoken and written communication abilities. MS Excel knowledge and hand on experience is must The capacity to adjust to challenging circumstances. Having a firm understanding of the products or services the business provides. Outstanding capacity to manage conflicts and address grievances during negotiations.

mail updated resume with salary details-

email: etalenthire@ gmail.com

satish: 88O2749743

Job Type: Full-time

Pay: ?25,742.95 - ?35,106.34 per month

Ability to commute/relocate:

Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):

Rate your English speaking skill from 1 to 10 ? Current salary ? Expected salary ? Notice period in days ? Current Location ? Do you have experience in Hotel, Airline, Luxury brands industry ?
Experience:

Customer service: 2 years (Preferred) Microsoft Excel: 2 years (Preferred)
Work Location: In person