Job Description

:
Customer Support Executive
Location

• Mumbai (Kurla West)

Experience

• Fresher or Experienced

• 0 - 1 Years of Experience

Qualifications

• Education: Graduate

• Language Proficiency: Hindi & English

Additional Skills

• Engage with newly onboarded drivers

• Guide drivers through trip completion milestones

• Ensure a smooth onboarding experience

• Resolve driver queries efficiently

• Target-driven approach

Key Responsibilities

• Follow-Up for F5 (First 5 Trips)

• Call drivers 5 days after onboarding

• Remind them about completing 5 trips within 7 days to earn a xe2x82xb9100 Joining Bonus (JB)

• Address any operational issues

• Follow-Up for F50 (First 50 Trips)

• Call drivers 25 days after onboarding

• Encourage them to complete 50 trips within 28 days to earn a xe2x82xb9250 JB

• Motivate drivers by explaining the financial benefits and performance incentives tied to milestone achievements

Eligibility Criteria

• Any Graduate

• Good communication skills in English & Hindi

• Proficiency in any of the following Regional Languages: Telugu, Tamil, Marathi

• Strong problem-solving skills

• Ready to work from the office

Salary

• NTH: 17k + 4k Variable pay plus PF & ESIC

Shift

• Day shift

Week off

• Sunday off

Mode of Interview

• Virtual/Telephonic

Requirements
Requirements:

• Any Graduate

• Good communication skills in English & Hindi

• Strong problem-solving skills

Benefits
Benefits
Salary- NTH: 17k + 4k Variable pay plus PF & ESIC
Shift- Day shift
Week off- Sunday off