Customer Support Executive – Healthcare Department

Year    DL, IN, India

Job Description

About:


At OPTM, we're transforming

chronic pain management

through revolutionary AI-based diagnostics and the world's first technology to track blood biomarkers for muscle health. Our complete solution targets muscle degeneration--the true source of knee osteoarthritis and joint damage.

Key Responsibilities:



Answer incoming calls, WhatsApp, and emails to patients in a courteous and timely manner. Offer clear service, appointment, and procedure information. Book and coordinate appointments through online mediums (WhatsApp Automation). Keep patient records up to date and follow up when necessary. Coordinate with doctors, therapists, and front desk for efficient operations. Help resolve patient issues and provide a good experience.

Skills & Qualifications



Excellent communication skills in

English

(spoken and written - mandatory) Friendly, confident, and patient-centered attitude Good computer and smartphone skills (email, WhatsApp Business, online forms, etc.) Strong organization and multitasking abilities Prior experience in

healthcare or customer service

is an advantage.

Work Schedule



Timing:

10:00 am - 7:00 pm

Days:

6 days a week (Sunday off)
Job Types: Full-time, Permanent

Pay: ₹15,718.88 - ₹20,000.00 per month

Work Location: In person

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Job Detail

  • Job Id
    JD4550411
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    DL, IN, India
  • Education
    Not mentioned
  • Experience
    Year