Job Description

About the Role:

We are seeking a dedicated and customer-focused

customer support executive

to join our team. You will be the first point of contact for our customers, responsible for providing exceptional service and resolving queries efficiently through various communication channels (calls, emails, chats, etc.).

Key Responsibilities:

Handle inbound and outbound customer interactions in a professional manner Resolve product- or service-related issues promptly and effectively Maintain accurate records of customer interactions and transactions Follow communication procedures, guidelines, and policies Escalate unresolved issues to the appropriate internal teams Provide product/service information to customers as needed Ensure high levels of customer satisfaction through excellent service

Requirements:

Proven customer support experience or experience as a Client Service Representative Strong phone contact handling skills and active listening Familiarity with CRM systems and practices is a plus Excellent communication and interpersonal skills Ability to multitask, prioritize, and manage time effectively High school diploma or equivalent; a bachelor's degree is a plus

Preferred Skills:

Problem-solving mindset Ability to remain calm under pressure Strong attention to detail Fluency in [English/Hindi]
Job Types: Full-time, Fresher

Pay: ₹7,000.00 per month

Schedule:

Day shift
Supplemental Pay:

Performance bonus Yearly bonus
Work Location: In person