Job Description

Responsibility:

Attend incoming customer calls and take appropriate action and ensure there are no escalations on the service provided.

Should be able to answer calls timely ensuring adherence to the process standards.

Follow up customer calls wherever is necessary

Attend mandatory training sessions to stay updated on product or company policy changes

Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input.

Follow established processes and procedures to maintain service quality.

Core Responsibilities:

Customer Support:

Assist users via phone, email, and chat, providing guidance on software usage, resolving basic

issues, and ensuring a positive experience. Log customer concerns and follow up until resolved.

Lead Generation:

Identify and qualify sales opportunities during support interactions, and reach out to potential

users to introduce the software.

Desired Skills and Requirements:

Exp : 0 to 4 years

Any Graduate

Having accounting knowledge is a plus.

Languages : English & Hindi

Other Mandates: Office-based work and weekly 6 days work.

Benefits :

Full-time job

Incentive

Mediclaim benefits (Self + Spouse + Children + Mother & Father)

Attendance Incentive

NOTE : You can bring your friends along if looking for a job.

Company Website :

Address :

Simply Vyapar Apps Private Limited, 24th, 150/2 Enzyme Diamond, 7th Cross Rd, 1st Sector, HSR Layout, Bengaluru, Karnataka 560102

Regards

Pavana

7760687202

Job Type: Full-time

Pay: Up to ?24,000.00 per month

Work Location: On the road