Job Description

:Easyfix Handy Solutions India Pvt. Ltd. is seeking a dynamic and customer-focused ClientServicing Executive to join our team at our office in Sector 44, Gurugram. The ideal candidatewill have a passion for delivering exceptional customer service, a positive attitude, and theability to manage and resolve client issues efficiently. This role involves maintainingrelationships with clients, ensuring smooth service delivery, and supporting the organization inachieving its business objectives.Key Responsibilities:- Act as the primary point of contact for clients, ensuring their needs are met in a timely andsatisfactory manner.- Manage and resolve customer inquiries and complaints with a focus on providing excellentservice.- Build and maintain strong, long-lasting client relationships through effective communicationand problem-solving.- Coordinate with internal teams (operations, technical, and field teams) to ensure smoothservice delivery and client satisfaction.- Handle service requests, follow up on service status, and ensure timely completion of jobs.- Provide timely and accurate reports on client interactions, feedback, and concerns tomanagement.- Assist in identifying areas for service improvement based on client feedback.- Collaborate with the sales team to identify and grow opportunities within the existing clientbase.- Meet and exceed client service KPIs, ensuring a high level of client satisfaction.Requirements:- Proven experience in client servicing, customer support, or a similar role.- Strong communication and interpersonal skills.- Ability to handle difficult clients and resolve conflicts in a professional manner.- Ability to multitask, prioritize, and manage time effectively.- Basic knowledge of service-oriented industries and client management.- Proficient in MS Office (Word, Excel, PowerPoint) and CRM software is an advantage.- Ability to work in a fast-paced environment and adapt to changing client needs.Compensation & Benefits:- Incentives: Attractive Monthly and Quarterly Incentives based on performance.- Benefits: Provident Fund (PF), Employee State Insurance (ESI), and Health Insuranceprovided to all employees.- Competitive salary package with growth opportunities within the company.Client Servicing ExecutiveWhy Join Easyfix Handy Solutions?Easyfix Handy Solutions India Pvt. Ltd. is a market leader in providing professional handymanand maintenance services across India. We pride ourselves on delivering reliable and efficientservice to our clients. Joining our team means being part of a growing organization that valuescustomer satisfaction and fosters a positive and rewarding work environment.If you are a motivated individual with a passion for customer service and are looking to growwith a dynamic company, we would love to hear from you!Location: Sector 44, GurugramShift: Morning Shift (Flexible Hours)Organization: Easyfix Handy Solutions India Pvt. Ltd.Join Date: Immediate Joiner Preferred

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