to join our team and assist customers by providing accurate information and support. The candidate will be responsible for handling calls, resolving queries, and ensuring a positive customer experience.
This role requires clear communication skills in
Hindi and Gujarati
, along with the ability to understand customer needs and offer appropriate solutions. A polite attitude, patience, and basic computer knowledge are essential for this position.
Key Responsibilities:
Answer customer calls, chats, and messages
Provide product/service information in a simple and clear way
Record customer interactions and update support logs
Identify customer issues and resolve them efficiently
Escalate complex issues to senior team members
Maintain professionalism and a positive approach during all interactions
Requirements:
Any graduate
Fluency in Hindi ,Gujarati and English
Good communication and listening skills
Basic computer skills (Email, MS Office, WhatsApp)
Ability to work in a team and manage time
Friendly and customer-centric attitude