Job Description

Organizational Overview:

Yanolja Cloud Solution Pvt. Ltd. (YCS); formerly eZee Technosys, is a global end-to-end hospitality technology provider specializing in solutions for small and medium-sized accommodation businesses. With more than 450+ Team members and 17+ years of experience, YCS currently has 33,000+ customers in over 170 countries, with 50+ supported languages in our software, and a 24/7 support network to match. We have a Local team in 15+ countries including India, Thailand, Indonesia, Philippines, Sri Lanka, South Africa, Tanzania, Uganda, USA, and counting.

Summary:

We are seeking a

Customer Support Executive

with 1-4 years of email support experience to join our hospitality SaaS team. The ideal candidate will deliver

fast, accurate, and high-quality support

, ensuring clients achieve success while meeting

defined SLAs

.

Roles and Responsibilities:

Handle client inquiries and technical issues via email with

professionalism and speed

Troubleshoot and resolve problems, escalating complex cases when needed Maintain accurate records and provide clear product guidance Collaborate with the team to

improve processes

and enhance client experience Meet or exceed

customer satisfaction metrics and SLAs

Qualifications:

Bachelor's degree or equivalent experience 1-4 years in customer or technical support, preferably in

SaaS

; hospitality experience is a plus Strong

written and verbal communication skills

Excellent problem-solving skills and attention to detail Ability to multitask in a

fast-paced, client-focused environment

Knowledge of cloud-based technologies is a plus Must be willing to work

permanent night shifts, rotation shifts, and holidays

If you are

passionate about client success

and enjoy delivering exceptional support, this role is for you. Join us to help our clients get the most out of our hospitality technology solutions.