dedicated to transforming education through cutting-edge technology. Our team is passionate about creating engaging and effective learning experiences.
Key Responsibilities:
Customer Interaction:
Respond to user inquiries via phone, email, and chat promptly and accurately.
Issue Resolution:
Troubleshoot and resolve non-technical issues, escalating complex problems as needed.
Product Knowledge:
Understand our products and services to effectively assist users.
Documentation:
Record user interactions and issues in the CRM, building a knowledge base for future reference.
Feedback Collection:
Collect user feedback to enhance our offerings and customer experience.
Qualifications:
Excellent
verbal and written communication skills.
Previous experience in customer support or a similar role for at least
3 years.
Job Type: Full-time
Pay: From ?30,000.00 per month
Education:
Bachelor's (Required)
Experience:
Customer support: 3 years (Required)
Language:
English (Required)
Work Location: In person
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