Job Description

About the Role:

We are looking for a proactive and customer-focused Customer Support Executive with

experience in the Environment, Health & Safety (EHS) domain.

The ideal candidate will have excellent English communication skills, the ability to handle international clients, and a good understanding of EHS processes and compliance workflows.

This role involves managing day-to-day client communication, ensuring timely query resolution, and maintaining high service quality standards.

Key Responsibilities:

Act as the first point of contact for global EHS clients via email, chat, and calls.

Handle client queries, requests, and concerns with professionalism and accuracy.

Maintain detailed client interaction records in CRM or ticketing tools.

Coordinate with internal EHS, Operations, and Technical teams to resolve client issues.

Prepare and maintain EHS-related reports, audit documentation, and compliance records.

Follow up with clients to ensure satisfaction and issue closure.

Escalate complex issues to the Account Manager or Technical Lead when needed.

Contribute ideas for improving client experience and service efficiency.

Required Skills & Qualifications:

Bachelor's degree in Environmental Science, Safety Management, or Business Administration (preferred).

2-4 years of experience in Customer Support / Client Servicing / Helpdesk, preferably in the EHS or Compliance domain.

Excellent written and verbal English communication skills (mandatory).

Prior experience working with international clients (US / UK / Europe).

Familiarity with EHS standards is an advantage.

Strong problem-solving, coordination, and multitasking abilities.

Proficiency in MS Office, CRM, and ticketing tools.

Preferred Attributes:

Customer-first and empathetic approach.

Strong sense of responsibility and ownership.

Ability to work efficiently in an international time zone.

Team player with excellent collaboration and follow-up skills.

Employment Type:

Full-time

Benefits:

Work with international EHS clients and global teams.

Exposure to modern EHS compliance systems and tools.

Friendly, supportive, and professional work culture.

Job Type: Full-time

Pay: ₹10,103.71 - ₹32,000.00 per month

Benefits:

Flexible schedule Leave encashment
Work Location: In person