Job Description

Customer Support Executive

Responsibilities:

? Interact with users via chat, email, and phone to resolve product-related queries

and issues.

? Master all features of our invoicing and payments software to provide accurate

and efficient support.

? Create and maintain support documents, FAQs, and knowledge base articles for

user reference.

? Collaborate with the product team to escalate and resolve complex issues.

? Ensure timely and effective communication with users to enhance their product

experience.

? Strive to achieve high customer satisfaction and retention rates.

Qualifications:

? Minimum 1 year of work experience in customer support or a related role.

? Excellent written and verbal communication skills in English; proficiency in Hindi

for verbal communication.

? Fast learner with the ability to grasp technical concepts quickly.

? Proficient in typing and comfortable handling phone calls.

? Strong problem-solving skills and a customer-oriented attitude.

? Ability to work independently and as part of a team in a fast-paced environment.

? Flexibility to adapt to changing priorities and schedules.

Job Types: Full-time, Permanent

Pay: ₹216,000 - ₹300,000 per year

Benefits:

? Flexible schedule

? Health insurance

? Provident Fund

Shift:

? Day shift

Education:

? Bachelor's (Preferred)

Experience:

? Customer service: 1 year (Preferred)

Language:

? English (Preferred)

Work Location: In person

Job Types: Full-time, Permanent

Pay: ₹216,000.00 - ₹300,000.00 per year

Benefits:

Health insurance Provident Fund
Work Location: In person