Job Description

Job description:

We are seeking a

Customer Support Executive

with a strong understanding of the

diamond and jewelry industry

to manage customer interactions, provide expert assistance, and ensure seamless service. The ideal candidate will have excellent communication skills, in-depth knowledge of diamonds (4Cs, certification, grading), and the ability to handle client inquiries efficiently.

Key Responsibilities:

Handle

inbound and outbound calls, emails, and chat

to assist customers with inquiries related to diamonds, jewelry, and orders. Provide expert guidance on

diamond specifications, grading, certifications (GIA, IGI, etc.), pricing, and availability

. Coordinate with the

sales, logistics, and production teams

to resolve customer issues promptly. Assist clients with

order tracking, returns, exchanges, and after-sales support

. Maintain accurate records of customer interactions in CRM software. Educate customers on company policies, warranty details, and care instructions. Handle

complaints and escalations

professionally to maintain customer satisfaction. Gather customer feedback to help improve service quality and processes. Support marketing and sales teams with

follow-ups and lead nurturing

.

Required Skills & Qualifications:

Bachelor's degree in

Business, Commerce, or related field

.

1-3 years of experience

in customer support, preferably in the

diamond or jewelry sector

. Strong knowledge of

diamond grading standards (4Cs)

and jewelry industry terminology. Excellent

verbal and written communication skills

in English (and local language, if applicable). Proficiency with

CRM systems, MS Office, and basic reporting tools

. Ability to handle

high-pressure situations

with professionalism and empathy. Strong problem-solving and multitasking abilities.

Preferred Qualifications:

Certification in

diamond grading

(e.g., GIA, IGI) is an added advantage. Experience working in

B2B or B2C jewelry businesses

.
Job Type: Full-time

Pay: ₹10,000.00 - ₹25,000.00 per month

Benefits:

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Work Location: In person