Job Description

Employment Type: Full-Time
Role: You will be responsible for handling customer queries and support requests via inbound/outbound calls, emails, and chat. The ideal candidate will have experience in managing customer interactions with empathy, professionalism, and efficiency

Key Responsibilities:

Handle inbound and outbound customer calls effectively Respond promptly to customer emails and chat messages Resolve customer queries, complaints, and service issues Document all interactions and escalate unresolved issues when needed Ensure customer satisfaction and maintain a high service quality standard
Requirements: Minimum educational qualification: Graduation

Minimum 1 year of experience in a customer service role (voice or non-voice) Excellent communication skills in English, Hindi, and regional language (Gujarati preferred) Good listening skills and ability to remain calm under pressure Basic computer knowledge and typing skills
Job Types: Full-time, Permanent

Pay: ?10,000.00 - ?20,000.00 per month

Benefits:

Cell phone reimbursement Flexible schedule Internet reimbursement Leave encashment Life insurance Paid sick time Paid time off Provident Fund Work from home
Application Question(s):

Current CTC? Expected CTC? Notice Period?
Education:

Bachelor's (Required)
Experience:

Customer support: 1 year (Required)
Work Location: In person

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