Job Description

We're Hiring:

Customer Support Executive (Remote | 1 to 5 Years Experience)

Salary Range:

?20,000 - ?40,000/month

Location:

Remote

Company:

Intricare Technologies

Candidate should have:

Excellent English communication skills (both verbal & written)



A tech-savvy approach and the ability to quickly learn new tools



Good understanding of software products or SaaS platforms



Patience and clarity in explaining technical concepts to non-technical users



Experience in customer support, onboarding, or user education is a plus

Job Profile of Customer Support Executive:

Provide high-quality support to clients using our software



Guide users through the onboarding process and help them understand product features



Respond to queries via email, chat, or video calls in a timely and professional manner



Collaborate with the product and sales team to ensure a seamless user experience



Document common issues and solutions for future reference



Collect feedback and report issues or feature requests from users

The ideal candidate joining us will be:

Friendly, professional, and a great communicator



Empathetic towards users and focused on solving their problems



Organised and able to manage multiple conversations at once



Curious and eager to learn new tools and technologies



Fluent in spoken & written English



Why work with us?



Be part of a fast-growing SaaS company making real impact



Work with a smart, driven, and collaborative team



Freedom to work remotely with flexible schedules



We work five days a week



Annual retreats to meet the team in person (you help choose the destination!)



We cover your software/hardware needs and keep you up to date with the best tools



Interested? Send your resume to hr@intricaretech.com



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