Job Description

Vadodara , Gujarat, India



We're Hiring: Customer Support Executive (Remote | 1 to 5 Years Experience)


Salary Range: ?20,000 - ?40,000/month


Location: Remote


Company: Intricare Technologies



Candidate should have:


Excellent English communication skills (both verbal & written)


A tech-savvy approach and the ability to quickly learn new tools


Good understanding of software products or SaaS platforms


Patience and clarity in explaining technical concepts to non-technical users


Experience in customer support, onboarding, or user education is a plus


Job Profile of Customer Support Executive:


Provide high-quality support to clients using our software


Guide users through the onboarding process and help them understand product features


Respond to queries via email, chat, or video calls in a timely and professional manner


Collaborate with the product and sales team to ensure a seamless user experience


Document common issues and solutions for future reference


Collect feedback and report issues or feature requests from users



The ideal candidate joining us will be:


Friendly, professional, and a great communicator


Empathetic towards users and focused on solving their problems


Organised and able to manage multiple conversations at once


Curious and eager to learn new tools and technologies


Fluent in spoken & written English



Why work with us?


Be part of a fast-growing SaaS company making real impact


Work with a smart, driven, and collaborative team


Freedom to work remotely with flexible schedules


We work five days a week


Annual retreats to meet the team in person (you help choose the destination!)


We cover your software/hardware needs and keep you up to date with the best tools



Interested? Send your resume to hr@intricaretech.com


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