Job Description

Position Title: Customer Success Executive

Experience-0-3 year

Location: Ahmedabad (On-Site)

We are looking for a passionate Customer Success Executive to join our growing team. The ideal candidate should possess excellent communication skills in English, a customer-first attitude, and a desire to learn and grow in the field of customer service.

Respond promptly to customer inquiries via phone, email, and chat platforms. Guide customers on how to place, use product or service effectively. Address and resolve customer issues and complaints with professionalism and empathy. Maintain accurate records of customer interactions, transactions, comments, and complaints. Collaborate effectively with internal teams to ensure timely resolution of customer concerns. Follow up with customers to ensure their issues are satisfactorily resolved. Identify and escalate priority issues as per company guidelines. Provide feedback on the efficiency of the customer service process and suggest improvements.

Requirements

0 to 3 Year of experience required. Excellent verbal and written communication skills in English. Strong problem-solving skills and ability to think on your feet. Team player with a positive attitude and willingness to learn. Basic computer knowledge; familiarity with CRM software is a plus.
Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹40,000.00 per month

Work Location: In person