Job Description

About us:

Timelessly inspired, endlessly enhanced- RENEE Cosmetics is an Indian makeup brand that's redefining beauty with its range of high quality, cruelty-free and FDA-approved innovative range of products. RENEE believes in empowering women to own and enjoy their bold, ambitious persona and let their glam do the talking.

Job Overview:

We are looking for a proactive and articulate Customer Support Executive to be the first point of contact for our customers. This role demands a strong customer-centric approach, excellent communication skills, and the ability to resolve queries across multiple channels in a timely and professional manner

Key responsibilities:

Respond to customer inquiries via multiple communication channels (phone, email, live chat, social media, etc.). Respond promptly to inquiries, ensuring accurate information and empathetic resolutions Log and track customer queries, feedback, and complaints systematically and maintain accurate records of customer interactions and issues in the company's CRM system. Collaborate with internal departments to address and resolve customer concerns Assist customers in navigating the company's website, troubleshooting technical issues, or clarifying product details. Follow up with customers to ensure their issues are resolved and they are satisfied with the solution. Collect customer feedback on product and service and suggest improvements to management based on customer insights.

Qualifications & Skills:

Graduate in any discipline Years of Experience required 0-1 years. Excellent verbal and written communication skills Proficient in MS Excel, MS Office, and email drafting Strong problem-solving skills, patience, and attention to detail Well-groomed and professional appearance Willingness to work on weekends when required Prior experience in a customer support or service-related role is preferred

Preferred:

Prior experience in a customer support or client service role within the beauty, e-commerce, or retail sector Familiarity with CRM tools or customer service software. Understanding of customer behavior in the D2C (direct-to-consumer) market

Why Join Us?

Be part of a fast-growing and reputable beauty brand in India Work with a collaborative and passionate team in a dynamic industry Professional development opportunities and career growth * Contribute meaningfully to an organization that is redefining customer experience in cosmetics