Job Description

Customer Support Executive

We are looking for a qualified Customer Support Executive to display excellent interpersonal and communication skills as well as a professional appearance. These skills will prove invaluable when mentoring with the team and mediating with customers. An outstanding customer support executive should possess a proven track record of successful customer service and management skills.

Roles & Responsibilities:


Overseeing the customer service process.


Resolving customer complaints brought to your attention.


Planning the training and standardization of service delivery.


Monitoring the work of individual representatives and of the team.


Conducting quality assurance surveys with customers and providing feedback to the staff.


Possessing excellent product knowledge to enhance customer support.

Skills Required:


Excellent interpersonal and written and oral communication skills.


Knowledge of CRM systems.


Computer skills.


Knowledge of mediation and conflict resolution techniques is preferable.


Fluent in English, Hindi and Local Language

Educational Qualification: Any Graduation

Experience: Min 1-3 years

Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

Health insurance Leave encashment Paid sick time Provident Fund
Schedule:

Day shift
Work Location: In person