Job Description

Customer Support Executive

We are looking for a qualified Customer Support Executive to display excellent interpersonal and communication skills as well as a professional appearance. These skills will prove invaluable when mentoring with the team and mediating with customers. An outstanding customer support executive should possess a proven track record of successful customer service and management skills.

Roles & Responsibilities:

? Overseeing the customer service process.

? Resolving customer complaints brought to your attention.

? Planning the training and standardization of service delivery.

? Monitoring the work of individual representatives and of the team.

? Conducting quality assurance surveys with customers and providing feedback to the staff.

? Possessing excellent product knowledge to enhance customer support.

Skills Required:

? Excellent interpersonal and written and oral communication skills.

? Knowledge of CRM systems.

? Computer skills.

? Knowledge of mediation and conflict resolution techniques is preferable.

? Fluent in English, Hindi and Local Language

Educational Qualification: Any Graduation

Experience: Min 1-3 years

Job Type: Full-time

Pay: ?15,000.00 - ?20,000.00 per month

Benefits:

Health insurance Leave encashment Paid sick time Provident Fund
Schedule:

Day shift
Work Location: In person