Customer support executive will be taking care of the online support system of TringMe. He or She will be responsible for successfully resolving the issues of customers if any, managing the online reputation of TringMe and ultimately aim to achieve customer satisfaction. He or she will also be tasked with providing support to other departments.
Requirements
Bachelor in any computers or IT discipline. Masters will be an added advantage
Min 1-3 years of work experience in customer care department of any ecommerce, telecom or IT company
Must be aware of the online help desk system
Quick learner with problem solving skills
Excellent verbal and written communication skills
Proficiency in English language
Can work independently and in a team environment
Passion, personal alignment, and commitment to the mission of TringMe
Roles and Responsibilities
Checking and solving customer complaints and queries via online support system
Work with development and other support specialist and engineers to provide successful resolution to customer complaints/queries
Go extra miles to guide new customers to ensure that customer can successfully use TringMe's features
Generating reports and prepare insights of generated tickets
Manage online reputation of the company by posting and replying positively to the comments, reviews etc on any forum or blogs, app store etc.
Other duties as per requirements of customer care department
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