Job Description

Alpino Health Foods

is a rapidly growing

FMCG brand

dedicated to making India a protein-sufficient nation. Specializing in making high-quality, healthy products like

peanut butter, oats, and muesli,

Alpino continues to expand both

domestically and internationally

, making a positive impact in the food industry.

Join us as we grow and help shape the future of health and wellness!

:

We are looking for a proactive and empathetic

Customer Support Executive

to join our team. The ideal candidate should be skilled at

resolving customer queries

,

retaining customers

, and maintaining a high level of satisfaction through excellent service. This role will also require occasional

outbound calling

to follow up on customer issues, feedback, or service confirmations.

Key Responsibilities:

Handle incoming calls, emails, and messages to resolve customer inquiries, complaints, or service requests. Provide accurate and timely information regarding products, services, and order status. Ensure a

positive customer experience

by listening patiently, understanding concerns, and offering appropriate solutions. Take ownership of customer issues and follow up until resolution. Identify and escalate issues to the appropriate internal teams when necessary. Make outbound calls when required -- for follow-ups, customer feedback, or retention purposes. Maintain updated records of customer interactions in the CRM system. Support customer retention efforts by addressing dissatisfaction and building rapport. Work closely with other departments (sales, logistics, technical) to ensure seamless service delivery.

Requirements:

Education:

Minimum graduate in any field.

Experience:

1-2 years in customer service, telesales, or support roles. Excellent

communication skills

in English and regional languages. Patience, empathy, and strong

problem-solving abilities

. Basic computer literacy and ability to use CRM software or support tools. Willingness to make outbound calls when needed.

Preferred Skills:

Prior experience in D2C customer support. Knowledge of CRM tools like Freshdesk, Zoho Desk, or similar. Ability to handle high call volumes and work under pressure. Strong interpersonal skills and a customer-first attitude.
Job Type: Full-time

Pay: Up to ?15,000.00 per month

Schedule:

Day shift
Experience:

Customer service: 1 year (Required)
Language:

Hindi (Preferred) English (Preferred)
Location:

Vesu Village, Surat, Gujarat (Preferred)
Work Location: In person