Job Description

Job Summary:

We are seeking a skilled and customer-focused

Support Executive

with a strong background in

software support

for

POS (Point of Sale) systems

, along with basic knowledge of

hardware troubleshooting

. The ideal candidate should be experienced in resolving POS-related queries, software issues, and network connectivity problems. You will be the first point of contact for users, ensuring efficient issue resolution and customer satisfaction.

Key Responsibilities:

Provide

software-level support

for POS applications including: Troubleshooting login errors, configuration issues, and transaction problems Supporting updates, installations, and system configurations Guiding users through usage, report generation, and error resolution Handle

POS-related queries

from clients across retail, hospitality, or service sectors Troubleshoot

basic hardware

issues related to thermal printers, barcode scanners, and cash drawers Assist in resolving

LAN and internet connectivity

issues affecting POS operations Log, track, and resolve customer tickets using helpdesk tools or ticketing systems Coordinate with development teams for escalated software bugs or feature requests Perform system health checks and ensure POS systems are running optimally Train users on POS software usage and basic troubleshooting Maintain updated documentation and user guides

Qualification -

Prior experience in Customer Support Role with IT company Diploma
Job Type: Full-time

Pay: ?9,627.54 - ?27,477.27 per month

Benefits:

Flexible schedule Paid sick time Paid time off
Application Question(s):

Comfortable with Rotational Shift
Experience:

Customer support: 1 year (Preferred)
Location:

Gandhinagar, Gujarat (Required)
Work Location: In person