Job Description

Location:

Gandhinagar, Gujarat (On-site)

Experience Required:

2-4 years (US Client Handling Experience Required)

Working Hours:

Flexible to match

US time zones

Industry:

E-commerce / IT Services / Digital Solutions

About Strideck Technologies

Strideck Technologies is an innovative e-commerce and digital solutions provider, helping global businesses enhance their online presence with services such as e-commerce store development, AI integrations, 3D product visualization, and customer engagement tools.

Role Overview

We are seeking a proactive

Sales and Customer Support Executive

who is comfortable handling inbound and outbound communication with

US-based clients

, conducting product demos, onboarding new clients, and offering world-class customer support.

Key Responsibilities

Handle

inbound queries

via calls, emails, and chat with a friendly, professional attitude. Conduct

outbound follow-up calls

to potential and existing clients. Present company services and product demos effectively through virtual presentations. Manage and assist in the

onboarding process

for new customers and partners. Resolve customer issues quickly and efficiently while ensuring a positive experience. Maintain records of client interactions, feedback, and status updates in the CRM. Collaborate with sales and technical teams to ensure smooth service delivery. Identify upsell or cross-sell opportunities during customer interactions.

Required Skills & Qualifications

2-4 years of experience

in Sales or Customer Support roles, preferably handling

US clients

.

Fluent in English with a neutral or US accent

; strong communication skills (verbal & written). Experience in

inbound and outbound calling

, lead nurturing, and customer engagement. Excellent

presentation and client onboarding

skills via Zoom, Meet, or similar platforms. Familiarity with CRM tools like Zoho, HubSpot, or Salesforce. Strong interpersonal skills, empathy, and a customer-first mindset. Ability to work independently and handle multiple tasks efficiently.

Preferred (Nice to Have)

Prior experience in

e-commerce, SaaS, or IT service sales

. Understanding of Shopify, WooCommerce, or digital marketing terms. Ability to work

US shift timing

and adapt communication accordingly.
Job Types: Full-time, Permanent, Fresher

Pay: ?10,138.50 - ?27,886.02 per month

Benefits:

Cell phone reimbursement Flexible schedule Food provided Leave encashment Paid sick time Paid time off Provident Fund
Schedule:

Day shift Evening shift Fixed shift Monday to Friday Morning shift Night shift Rotational shift Weekend availability
Supplemental Pay:

Shift allowance
Work Location: In person

Speak with the employer

+91 8401654884