Job Description

Job Responsibilities:

Handle customer queries via email and incoming calls. Respond to customer comments and messages on social platforms like Facebook and Instagram. Make outbound calls when required for faster issue resolution. Actively monitor and resolve negative reviews to maintain brand reputation. Use our internal order-management software to review orders and assist customers via email, calls, and chat. Be open to team shuffle when required, based on business needs.

Requirements

Graduate with good English and Hindi communication skills. Strong computer proficiency -- shortcut keys, browsing, internet usage, and good knowledge of Excel. Ability to handle daily computer operations smoothly. Freshers and experienced candidates can apply.

Work Details & Policies

Office Timing:

9:00 AM to 6:00 PM (WFO only, No WFH*).

Lunch Break:

1:30 PM to 2:10 PM.

Gazetted Holidays only:

26th Jan, Holi, 15th Aug, 2nd Oct, Diwali.

Leaves:

- Paid leaves even during probation: 2 leaves per month*.

- No sudden leaves on Saturday, Sunday, Monday -- leaves must be informed

one week in advance

.

Training:

-7 Days

unpaid

training (if reject on training )
-If selected after training (convert your unpaid training into paid, but only when you are selected)

Sunday Working : -

If you work on Sunday, you will receive

one week off

between Monday-Saturday the following week.

Probation Period:

6 months.

Salary Security:

5 days' salary security will be held and refunded after completing 3 months.

Salary

?14,000 - ?16,000 per month

Job Types: Full-time, Permanent, Fresher

Pay: ₹14,000.00 - ₹16,000.00 per month

Benefits:

Provident Fund
Work Location: In person