Job Description

We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service.



To be successful as a customer support executive, you should display excellent interpersonal and communication skills as well as a professional appearance. These skills will prove invaluable when mentoring the representatives in your team and mediating with customers. An outstanding customer support executive should possess a proven track record of successful customer service and management skills.



RESPONSIBILITIES

Handling customer complaints, provide appropriate solutions and alternatives within the time limit. Following up to ensure proper resolution. Adherence to all the SLAs Mediate between clients and the organization. Possessing excellent product knowledge to enhance customer support Promote value through great customer experience.

REQUIREMENTS

A bachelor's degree in administration or a related field. A minimum of 1-2 years' experience as a customer support executive. Excellent interpersonal and written and oral communication skills. Knowledge of CRM systems. Computer skills. Knowledge of customer success processes. Patient and active listener. * Passion for service.