Job Description

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Our client is a leading Global Fortune 500 IT solutions company specializing in providing straightforward and scalable solutions to tackle intricate business challenges. With a workforce exceeding 500,000 employees, they offer technical and domain expertise across various platforms and industries to assist enterprise companies in enhancing productivity, efficiency, and optimizing their technology investments.
Job Title: Customer Support Executive - Work From Home
Drive Hyderabad @ 14th January
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Location: Hyderabad (Work From Home)
Employment Type: Full-Time
No. of Positions: 30
Experience: 0 - 11 Months
Notice Period: Immediate
Work Mode: Remote (Work From Home)
Shift: 24/7 Rotational Shifts with Rotational Offs
About the Role
We are looking for enthusiastic and dedicated Customer Support Executives to join team. As a Customer Support Executive, you will be the frontline representative of our customer service team, providing excellent communication and support to our clients and users. This is an exciting opportunity for freshers and entry-level candidates who are passionate about customer experience and service excellence.
Key Responsibilities
Respond to customer queries via phone, email, and chat in a professional and timely manner.
Provide accurate information, troubleshooting assistance, and support to customers.
Maintain a high level of customer satisfaction through effective communication.
Handle inbound customer issues and follow up on requests through to resolution.
Escalate unresolved issues to appropriate channels while ensuring proper documentation.
Achieve daily and weekly performance targets.
Work collaboratively with the team to drive quality customer support outcomes.
Skill Requirements
Excellent Communication Skills - Strong verbal and written English.
Customer support and service orientation.
Ability to handle stressful situations with patience and professionalism.
Positive attitude and willingness to learn.
Good problem-solving abilities.
Comfortable working in rotational shifts.
Shift Details
24/7 rotational shifts
Rotational offs as per schedule

Skills Required