This position is responsible for guiding users through software features, handling inquiries with accuracy, and contributing to a reliable, user-friendly product experience.
Key Responsibilities
Respond to customer inquiries through email, chat, and phone
Troubleshoot software-related issues and guide users through solutions
Escalate complex or critical cases to appropriate technical teams
Document interactions and maintain accurate records in the CRM system
Support customer onboarding with product walkthroughs and basic training
Identify patterns in user issues and share insights to help improve product experience
Maintain a calm, customer-first mindset during all interactions
Qualifications
Experience in customer support(preferred)
Strong communication skills (written and verbal)
Ability to explain technical details in a simple, friendly manner
Strong analytical and problem-solving abilities
Ability to learn new software tools quickly
Familiarity with ticketing/CRM platforms is an advantage
What's Offered
Opportunities for career growth and skill development
Supportive team environment
Job Types: Full-time, Permanent
Pay: ?12,000.00 - ?15,000.00 per month
Work Location: In person
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