Job Description

JD -

? Manage incoming phone calls

? Identify and assess customers' needs to achieve satisfaction

? Build sustainable relationships and trust with customer accounts through open and

interactive communication

? Provide accurate, valid and complete information by using the right methods/tools

? Meet personal/customer service team sales targets and call handling quotas

? Handle customer complaints, provide appropriate solutions and alternatives within

the time limits; follow up to ensure resolution

? Keep records of customer interactions, process customer accounts and file

documents

? Follow communication procedures, guidelines and policies

? Take the extra mile to engage customers

Skills required -

? Proven customer support experience or experience as a Client Service

Representative

? Track record of over-achieving quota

? Strong phone contact handling skills and active listening

? Familiarity with CRM systems and practices

? Customer orientation and ability to adapt/respond to different types of characters

? Excellent communication and presentation skills

? Ability to multi-task, prioritize, and manage time effectively

? Graduate

Job Type: Full-time

Pay: ₹30,000.00 - ₹45,000.00 per month

Work Location: In person