Job Description

We are looking for a proactive and customer-focused individual to join our team as a

Customer Support Executive

. In this role, you will be the first point of contact for our customers, providing timely and accurate solutions to their queries and ensuring a positive customer experience.

Key Responsibilities:

Handle inbound and outbound calls, emails, and chat support to address customer inquiries. Resolve customer complaints efficiently while maintaining a polite and professional manner. Guide customers through product features, services, and troubleshooting steps. Maintain accurate records of customer interactions in the CRM system. Collaborate with internal teams to escalate and resolve issues. Follow up with customers to ensure their concerns are fully addressed. Maintain a high level of product and service knowledge. Strive to meet performance metrics such as response time, resolution time, and customer satisfaction.

Requirements:

Bachelor's degree (preferred) or equivalent work experience. Prior experience in customer service, telecalling, or a related field is an advantage. Excellent verbal and written communication skills in [languages required, e.g., English and Hindi]. Strong problem-solving skills and ability to work under pressure. Good computer skills and familiarity with CRM tools. Ability to work independently and as part of a team. Positive attitude and customer-first mindset.

Benefits:

Competitive salary and incentives. Training and career development opportunities. Supportive team environment. [Any additional perks: health insurance, flexible work hours, etc.]
Job Type: ????-????

Pay: ?12,000.00 - ?15,000.00 per month

Language:

English (Required)
Work Location: In person