Job Description

Our company is looking for a

Customer support Executive

to ensure that customers are satisfied and to manage the customer support process. They are the primary point of contact between customers and the company. Some of their responsibilities include:

Responsibilities:-

Customer service

: Providing customer support to help build customer loyalty

Handling questions, comments, and complaints: Addressing questions, comments, and complaints about a business

Processing orders and transactions

: Receiving and processing orders, transactions, cancellations, returns, and exchanges.

Communicating:

They communicate with customers, other executives, and clients. They may also write memos and make speeches

Develop and improve customer experience

Have to achieve targets of daily order.

Requirements :-

Bachelor's degree in business, computer science or engineering 2+ years of experience in commercial support Excellent verbal and written communication, analytical and problem-solving skills Strong customer service skills Handling all Voice and Non-Voice Processes. Knowledge of Excel, Word, and PowerPoint
Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

Cell phone reimbursement Internet reimbursement Paid sick time
Schedule:

Day shift Weekend availability
Ability to commute/relocate:

Mohali, Punjab: Reliably commute or planning to relocate before starting work (Preferred)
Education:

Bachelor's (Preferred)
Experience:

Call center: 1 year (Preferred) Customer relationship management: 1 year (Preferred) Telemarketing: 1 year (Preferred)
Language:

English (Preferred)
Location:

Mohali, Punjab (Required)
Work Location: In person