Respond to customer inquiries via phone, email, chat, or ticketing systems
Understand customer issues and provide accurate and timely solutions
Provide correct information about products and services
Record and track customer interactions in CRM systems
Escalate unresolved issues to the concerned department or supervisor
Follow company policies, procedures, and service-level agreements (SLAs)
Maintain professionalism and a customer-focused attitude at all times
Work towards achieving individual and team performance targets
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