Job Description

Position:

Customer Support Executive

Location:

Matunga, Mumbai

Experience:

1-3 years

Qualification:

Graduate (any discipline)

Salary Range:

?40,000 - ?45,000 per month

Gender Preference:

Female

Key Responsibilities:

Handle inbound and outbound customer calls, emails, and chats in a professional manner. Assist customers with inquiries, complaints, and service-related issues, ensuring timely resolution. Maintain accurate records of customer interactions and transactions. Provide product/service information and guidance to customers. Coordinate with internal teams to resolve complex queries. Ensure customer satisfaction and build strong client relationships. Achieve daily/weekly performance targets set by management.

Key Skills & Requirements:

Strong communication skills (verbal & written) in English, Hindi, and regional languages preferred. Good problem-solving abilities and patience in handling customer concerns. Proficiency in MS Office and CRM tools. Ability to multitask, prioritize, and manage time effectively. Positive attitude, professional etiquette, and customer-oriented mindset.

Perks & Benefits:

Competitive salary (?40k-?45k). Growth opportunities within the organization. Supportive work environment.
Job Type: Full-time

Pay: ₹40,000.00 - ₹45,000.00 per month

Work Location: In person