Job Description

Job Title: Customer Support Executive

Job Summary:

We are looking for a Customer Support Executive to manage inbound and outbound customer interactions and ensure timely resolution of queries through calls, emails, and chat. The role focuses on delivering excellent service, particularly to business customers, while maintaining high customer satisfaction levels within defined TATs.

Key Responsibilities:

Handle

inbound and outbound calls

professionally and efficiently. Resolve customer queries via

calls, emails, and chat support

. Ensure

customer satisfaction

by providing accurate and timely solutions within the defined

Turnaround Time (TAT)

. Deliver

excellent service to business customers

, understanding their needs and concerns. Maintain proper documentation of customer interactions and resolutions. Follow company processes, quality standards, and communication guidelines. Escalate unresolved issues to the concerned team when required and follow up for closure.

Skills & Requirements:

The candidate should be a

multilingual professional with fluency in English, Hindi, Telugu, and Kannada

Strong problem-solving and customer-handling abilities. Ability to manage multiple communication channels (calls, emails, chat). Customer-centric mindset with a focus on service excellence. Basic computer knowledge and familiarity with CRM systems (preferred). Ability to work in a fast-paced environment and meet TATs.

Experience:

0-3 years of experience in customer support or a similar role

(freshers with multi lingual proficiency can be considered).

Job Types: Full-time, Permanent

Pay: ₹18,000.00 - ₹28,000.00 per month

Benefits:

Health insurance Paid sick time Paid time off Provident Fund
Work Location: In person