Job Description

Respond promptly and professionally to customer queries via chat and support tickets, providing accurate information about products and services. Make outbound calls and attend inbound calls as required to assist prospects and existing customers. Handle and resolve customer complaints with a solution-oriented approach, ensuring customer satisfaction. Maintain and update records, reports, and customer data in Google sheets, company portals, and apps. Assist in onboarding new customers and support initiatives to retain existing customer relationships.

Educational Qualification:

Any Graduate.

Experience:

1 year in Customer Support/Telesales preferred. Fresher may also apply.

Job Type:

Full-Time Job Location: IMT Manesar, Gurugram.

Office Timing:

9:30 am to 06:30 pm.

Working days:

Monday to Saturday.

Skills Required:

Excellent in verbal & written communication skills. Proficient in MS Office & portals. Strong Interpersonal Skills & Analytical skills. Must be good in negotiation.
Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

Health insurance Leave encashment Paid sick time Paid time off Provident Fund
Schedule:

Day shift
Supplemental Pay:

Performance bonus
Ability to commute/relocate:

IMT Manesar, Haryana: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):

How soon can you join us, if selected? What is your salary expectation? What is your availability for F2F interview?
Education:

Bachelor's (Required)
Experience:

Customer support: 1 year (Preferred)
Work Location: In person