Job Description

We are looking for a

Customer Care Executive

to join our team

at Solv

. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to

customer care

. The role offers

?21000 - ₹25000

and a dynamic environment with opportunities for growth.

Key Responsibilities:

Handle customer calls in a professional and efficient manner Address customer queries, concerns, and complaints with a problem-solving approach Maintain accurate records of customer interactions and follow-ups Provide timely and relevant information to customers to resolve their issues Work collaboratively with other teams to escalate and resolve complex issues Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is

below 10th

and

0.5 - 6+ years of experience

. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a

6 days working

week during the

rotational

shift.

Job Type: Permanent

Pay: ₹23,000.00 - ₹30,000.00 per month

Benefits:

Cell phone reimbursement Food provided Health insurance Provident Fund
Work Location: In person

Speak with the employer

+91 91509 41052