Job Description

Key Responsibilities:

Respond to customer queries via phone, email, chat, or social media in a timely and professional manner Understand customer issues and provide accurate, effective solutions Maintain detailed records of customer interactions and transactions Escalate complex issues to the relevant department when necessary Follow up with customers to ensure resolution and satisfaction Adhere to company policies, processes, and service-level agreements (SLAs) Provide feedback to internal teams to help improve products and services Meet or exceed customer satisfaction and performance targets
Required Skills & Qualifications:

Bachelor's degree or equivalent qualification (preferred) Proven experience in customer support or a similar role (preferred) Excellent verbal and written communication skills Strong problem-solving and interpersonal skills Ability to handle multiple tasks and work under pressure Basic computer knowledge and familiarity with CRM systems Customer-focused attitude with a positive approach
Job Types: Full-time, Permanent, Fresher

Pay: ₹14,000.00 - ₹22,000.00 per month

Benefits:

Health insurance Provident Fund
Experience:

Customer support: 1 year (Required)
Work Location: In person