Job Description

Job Summary

About the Company

Berkowits Hair & Skin Clinic is one of India's leading and fastest-growing aesthetic and trichology chains, with 45+ clinics across the country and over 30 years of excellence in advanced hair and skin solutions. Trusted by more than 1,00,000 clients, Berkowits pioneered non-surgical hair replacement in India and continues to lead with cutting-edge innovations in trichology, dermatology, lasers, and regenerative treatments.
Our strength lies in ethical, science-backed, and personalized care, delivered through highly trained professionals using globally approved technologies. With a strong legacy of results and client trust, our mission is to make world-class aesthetic care truly accessible--and our vision is to be India's most trusted, technology-driven brand in beauty, wellness, and medical aesthetics--committed to unmatched safety, superior results, and an exceptional customer journey.

About the Role

Are you passionate about delivering exceptional customer service and creating meaningful interactions?
As a Customer Experience Executive, you'll be the voice of our brand--helping customers find quick, effective, and friendly solutions. This role is perfect for someone who enjoys connecting with people, solving problems, and ensuring every customer leaves truly satisfied.

Key Result Areas (KRA)

1. Call Handling Efficiency

Ensure

prompt answering of incoming calls

with minimal wait time.
Make

outgoing calls

as per daily targets and protocol.
Maintain

minimum login hours

as defined by operations.
Achieve

consistent call quality

with a pleasant, happy voice and positive approach.

2. Communication & Customer Experience

Demonstrate

clear communication

, empathy, and active listening on every interaction.
Maintain a

positive attitude

to convert conversations into successful closures or satisfied customers.
Provide accurate information and ensure every customer feels well-guided.

3. Lead Response & Follow-Up

Adhere to

response time guidelines

for fresh leads (First Call Time / immediate attempts).
Make the

minimum required call attempts

as per SOP for each lead.
Dispose leads correctly and timely in the

LMS

following SOPs.
Ensure all

verified calls are transferred

to the correct centres and properly assigned in the LMS.

4. WhatsApp & Digital Communication

Handle

WhatsApp chats promptly

, ensuring quick responses and helpful guidance.
Maintain politeness, clarity, and professional tone in all chat interactions.

5. Productivity & Reporting

Achieve daily and monthly

call attempt targets, connection targets, and lead handling KPIs

.
Submit

Daily Productivity Reports

accurately and on time.
Track personal performance against KPIs and work towards continuous improvement.

6. Compliance & SOP Adherence

Follow all

SOPs

, scripts, call dispositions, and lead assignment protocols without deviation.
Maintain data accuracy and ensure

zero errors

in LMS updating.
Maintain compliance with quality audits and feedback shared by the Quality Team.

7. Team Coordination & Professional Conduct

Coordinate effectively with team leaders and centres for smoother call transfers and lead closures.
Maintain professional behaviour, punctuality, and reliability.
Participate in training and coaching sessions to improve skills.

Key Skills & Competencies :-

Excellent verbal and written communication skills.
Strong customer handling and problem-solving abilities.
Empathy and patience in handling customer queries.
Good organizational and multitasking skills.
Proficiency in CRM/LMS software and MS Office tools.
Qualifications & Experience:
Graduate in any discipline (Business, Communication, or related field preferred).
1-3 years of experience in customer service, telecalling, or client relationship roles.
Experience in CRM tools and telecommunication systems preferred.

Why Join Us?

A supportive, friendly, and learning-driven work culture.
Growth-oriented environment with performance rewards and internal promotion opportunities.
Regular training, mentoring, and skill enhancement programs.
Competitive salary and performance-based incentives.

Interested candidates Kindly share your Resume on

mailto:careers@berkowits.in or mailto:Jobs@berkowits.in