who's proactive, empathetic, and passionate about delivering a great customer experience. In this role, you'll be the voice of the brand -- resolving issues, building trust, and ensuring every customer interaction reflects our commitment to quality and care.
If you're a strong communicator with a customer-first mindset and want to grow your career in a fast-paced wellness brand -- we'd love to have you on board.
Key Responsibilities
Respond promptly and courteously to
customer queries
via phone, email, and WhatsApp.
Manage
order-related concerns
, including returns, replacements, delays, and payment queries.
Maintain accurate records of customer interactions and resolutions.
Coordinate with
operations, logistics, and warehouse teams
to ensure timely responses and issue closure.
Track and report key metrics such as
response time
,
resolution rate
, and
customer satisfaction
.
Follow up on pending cases to ensure a smooth customer experience.
Identify common issues and provide feedback to improve service processes.
Requirements
0-2 years
of experience in customer support, telecalling, or client service
Excellent
verbal and written communication
in English and Hindi.
Strong
problem-solving skills
and a calm, professional attitude under pressure.
Proficiency in using
MS Excel
,
Google Sheets
, and
CRM tools
.
Empathetic listener with a positive and solution-oriented mindset.
Prior experience in
FMCG, D2C, or wellness brands
is a plus.
Preferred Profile
Graduate or pursuing graduation in any stream.
Comfortable in a
startup-style, high-growth environment
.
Female candidates
are strongly encouraged to apply.
What You'll Get
Opportunity to work with a
growing, purpose-driven wellness brand
.
Exposure to
end-to-end customer service operations
.
Supportive and collaborative team environment.
Performance-based incentives
and growth opportunities.
Job Type:
Full-time
Schedule:
Day shift (Monday to Saturday)
Experience:
0-2 years (Customer Support / Client Service)
Location:
Connaught Place, New Delhi
Job Types: Full-time, Permanent
Pay: From ?250,000.00 per year
Benefits:
Provident Fund
Language:
English (Preferred)
Work Location: In person
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